What to do if your payment fails

Overview

If your payment does not go through, your service may be interrupted. Here’s what to do to fix it quickly.

Steps to resolve payment failures

1. Log in to your account by going to PlainSpeed.com and clicking the "Account" button.
2. Go to the “Billing” or “Payment Methods” section.
3. Under the "Payment Method" section, click on “Add payment method”.
4. Enter your new card information and save the changes.
5. Make sure the new card is set as your default payment method.
6. Your card will be automatically charged again.

Still need help?

If you need help fixing payment issues, please contact us at support@plainspeed.com.